| This survey comprises part of the College's Service Evaluation Process. |
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| Results are reported on, and used to help improve the quality of our services. |
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| Quantitative results for all service areas are available in the College's Library |
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| for public reference. |
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| For monitoring purposes, surveys were again sent out randomly to suppliers in 2005 |
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| We thank all those that responded and express our appreciation for the valuable |
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| information provided. |
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| Below are the quantitative responses: |
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| Total number of surveys distributed: |
128 |
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| Total number of surveys returned: |
46 |
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Response rate |
36% |
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Strongly |
Agree |
Disagree |
Strongly |
No opinion |
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Agree |
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Disagree |
or don't use |
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| 1. Purchasing Staff are courteous |
54.3% |
43.5% |
0% |
1% |
2.2% |
| and professional. |
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| 2. Purchasing Staff are willing to |
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| meet with me when necessary or |
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| requested. |
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39.1% |
32.6% |
2.2% |
0% |
26.1% |
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| 3. The College's Purchasing |
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| processes are clear to me |
32.6% |
58.7% |
2.2% |
2.2% |
4.3% |
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| 4. The Purchasing Department is |
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| responsive to my requests or |
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| inquiries. |
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43.2% |
50% |
2.3% |
0% |
4.5% |
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| 5. The Purchasing Department |
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| provides information or advice |
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| that is useful to me. |
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34.8% |
50% |
4.3% |
0% |
10.9% |
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| 6. The Purchasing Department is |
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| open in communicating their |
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| requirements. |
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43.5% |
52.2% |
2.2% |
0% |
2.2% |
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| 7. The Purchasing Department is |
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| ethical in their business dealings |
45.7% |
47.8% |
4.3% |
0% |
2.2% |
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| 8. Evaluations of competitive bids |
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| are conducted fairly. |
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30.4% |
47.8% |
2.2% |
2.2% |
17.4% |
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| 9. Purchasing's processes are |
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| efficient. |
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32.6% |
58.7% |
0% |
0% |
8.7% |
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| 10. The College's Purchasing |
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| policies available on the CNC's |
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| website are of benefit to me. |
8.9% |
33.3% |
2.2% |
0% |
55.6% |
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