Frequently Asked Questions and Forms



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asked questions




Residence Community Standards

CNC Residence Rates


Application Form

What do I bring to residence?

 Internet and Cable

Residence License Agreement 

When can I move in?


Room Assignment 

What is the residence like?

 Residence Life

Emergency Contact 

What are my rights and what am I responsible for


Room Check List 

When do I pay my rent?


 Moving Out Check List

Can I bring my family pet?


 Maintenance Request Form

Cleaning, maintenance and the 3 Rs (reduce, reuse, recycle)


 Housekeeping Package

Mail - your mailing address for incoming mail?

 Noise and Quiet Hours

 Room Cleaning Guidelines


 Safety and Security

Guidelines to Damage Charges / Assessments


What to bring to residence 

This list is by no means exhaustive, but it is a place to start as you consider what you may wish to bring with you as you prepare to move to the CNC Student Residence.

  • bedding, sheets, pillows, blankets
  • bath towels, soap, shampoo
  • bathrobe & slippers
  • hair dryer, flat iron, straightener
  • small appliances that are not more than 10 years old (sandwich maker, grill, wok, electric fry pan)
  • posters and photographs
  • first aid kit and bandages
  • shower shoes / flip flops
  • laundry bag or basket & soap/softener
  • knives, forks, plates, bowls, cups, microwave dishes
  • dish towels, dish washing soap
  • food storage containers, plastic wrap, baggies
  • winter jacket, boots, gloves
  • stereo, with headphones for quiet hours
  • computer; you may be able to access wireless internet with your CNC computer account in some areas of the residence
  • power strip/surge protector
  • reading light
  • alarm clock
  • school supplies (available at the College store)
  • telephone (cordless phones are popular; telephone wiring is provided, but it is the student's responsibility to arrange for and pay for in-room telephone service)
  1. For a fee, housekeeping packages are available for International Students. The housekeeping package features bedding, dishes, and towels.
  2. In the immediate vicinity of the CNC Student Residence, you will find Shopper's Wholesale where you may pick up groceries, and Pine Centre Mall where you will discover many shops to help you stock your shelves with supplies.

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When can I move in

For students registered to take a regular university transfer or diploma/certificate program at the College, your move in date is arranged around the start of each new semester. To ensure a smooth check-in, you are encouraged to make an appointment with the Residence Manager.

  • Fall (September 1 to December 31) Move in would typically be Labour Day weekend, between noon and 6 p.m.
  • Spring (January 1 to April 30) Move in would typically be by appointment, the weekend prior to the start of classes.
  • Summer Intersession (May 1 to August 31) For CNC summer intersession students, move in would typically be by appointment, the weekend prior to classes starting.

Students are asked to make an appointment to move in to the Residence so that the appropriate paper work, including a thorough Room Check, can be completed. Students are also responsible for paying their rent for the entire semester, as per the Residence License Agreement that defines the conditions under which residents agree to live at the residence. The last day of the semester is also the final day for students who are leaving residence to move out.

Students who are enrolled in trades must contact the Residence Manager to arrange a move in date. These programs do not follow the regular semester schedule. There are several rooms available through the year for trades.

Guests arranging to stay for one night or one semester during the summer must also contact the Residence Manager to arrange a move in or check-in date and time.

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 Rights and Responsibilities  

Residents in post-secondary housing facilities have specific individual and group rights and responsibilities which must serve to guide residence staff in making decisions concerning your well being. You have the right to engage in activities that are part of campus life, and with these rights, there are reciprocal responsibilities.

Your rights to:
  • access to living accommodations
  • clean and secure living environment
  • regionally competitive price on housing accommodations
  • written copies of College housing standards, and of the policies which govern individual and group behavior
  • respect and safety for your property as far as is possible
  • study without interruption or interference
  • freedom from unreasonable noise
  • express yourself creatively and within established guidelines
  • enforcement of the License Agreement/contract
  • direct access to staff, who provide assistance, guidance and support as needed
  • host guests within the established guidelines
  • equitable treatment when behavior is in question
  • individual freedoms without regard to race, sex, national origin, disability, age, religion, sexual orientation or political affiliation
  • individual and group educational and developmental opportunities in your living community
  • adhere to the Community Standards
  • comply with reasonable requests made by staff, residence advisors, or College officials
  • meet expected rent payment schedules as per Residence License Agreement
  • monitor and accept responsibility for behavior of your guests
  • report violations of Community Standards to appropriate staff
  • respect the rights of others
  • express yourself individually or by association with groups
  • contribute positively to the community by participating in education and developmental activities

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 Rent Payments

As a resident of the CNC Student Residence, you will be responsible for rental payments for the entire semester or program session for which you are a registered student at the College. Exceptions to this may be granted for such circumstances as withdrawal from the College only.

Your rent must be paid in full by August 01, or arrangements can be made for monthly withdrawals. Rent is due on the first day of each month. Late rental payments may be assessed at an additional $50 charge.

Remember that when you move out you are also responsible for leaving your room clean and in good repair. Failure to do so will result in a further assessment and/or loss of your residence fee refund, or security deposit. The residence office has a "cleaning information" package to guide you through the process of ensuring your room is clean and in good repair.

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 Family Pet

The only pets that are permitted to stay with you at the CNC student residence are fish living in an aquarium no larger than 25 gallons in size. You are not permitted to have any other kind of pet, including, and not limited to the following: dogs, cats, reptiles, rabbits, turtles, hampsters, guinea pigs, ferrets, etc. If you think you will miss you family pet, consider volunteering at the SPCA and take a dog for a walk, or cuddle with the kittens.

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 Cleaning, maintenance and the 3 Rs

The CNC Facilities Department and custodial services are responsible for cleaning common areas of the residence and maintaining the building and grounds. You are responsible for the cleaning and upkeep of your individual room, as well as cleaning up after yourself in the common lounge areas or the main floor kitchen space.

If you encounter a problem or concern regarding a part of the building that requires repair, please complete a Maintenance Request form available from the Residence manager.

Janitorial and other supplies are also available for you to sign out and use. This includes the following: vacuum cleaners, mops and brooms, irons and ironing boards.

Other general supplies, such as light bulbs, cleaning products, garbage bags, etc are your responsibility.

The CNC Student Residence is making every effort to reduce the consumption of energy so that residence room rates can be kept at an affordable level. Solar energy panels were recently installed to assist with the production of hot water, and the residence is now on a system that allows the college to track energy consumption. Every resident can make a huge difference in keeping consumption down and costs down by turning off lights, televisions, computers, and turning down the heat when you leave your room. If you are leaving for an extended period of time, unplug appliances - it makes a difference!

Check the bulletin boards for more information and ideas on how you can Go Green at CNC!

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Incoming mail is delivered by Canada Post to the College of New Caledonia where it is bagged and transferred internally to the residence. Canada Post is not able to deliver mail to each of the rooms at the residence. Therefore, your mail  is sorted and put into a mailbox which is located on the main floor of the residence by the manager's office.  It is your responsibility to check your mail box regularly.

Format for your CNC Address:

To ensure delivery of your mail to your mailbox, use the following address format:

Your Name

Your CNC Room Number, Student Residence

College of New Caledonia

3330 22nd Avenue

Prince George, BC V2N 1P8  Canada

Special mail, parcels and registered letters

You may be asked for identification (CNC Student card, Driver's license, BC ID) to claim your package. You will receive a note in your mailbox to inform you of packages received. During regular office hours, you can pick up your package.

COD (Cash on Delivery) items will not be accepted by the College or Residence.

Mail will not be held for residents who have moved out of residence, so please ensure that you arrange your change of address with each of your correspondents. Because the College has a business address, Canada Post will not accept a single change-of-address form. You may also leave stamped, self addressed legal sized envelopes with the office at the residence. For a period of six weeks from the time you move, your mail will be forwarded to you.

Outgoing Mail

Canada Post mail boxes are located near the front doors of the Prince George campus of CNC. Canada Post outlets are nearby at Pine Centre and Spruceland mall.

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There are laundry rooms available on each floor of the residence. Each laundry area has coin operated washers and dryers. As laundry service is not provided at the residence you are responsible for the washing of your bed linen. We recommend that you bring at least two sets of sheets so that you have a clean set of sheets between washes.

Ironing boards and irons are also available for sign out through the Residence Office.

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The College of New Caledonia is on a bus route with stops on campus, directly across from the residence building. Bus passes are available with your student fees by the semester. Schedules are posted at the Library and are available at the CNC Bookstore or on line at

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Internet and Cable

Your room  is set up for you to plug into the college's internet system. Please bring your own cord so that you may plug your computer into the internet box. This cord is not supplied. Internet access is password protected, and CNC's Information Technology Services department will assist you with logging on and/or trouble shooting.

Please note that bandwidth is restricted, and you are asked to please refrain from continually downloading music, games, and/or videos during the prime time  6 a.m. to 6 p.m. daily. Should internet bandwidth be abused, IT services reserves the right to disconnect service to anyone they feel is abusing this privilege.

Your room is also set up for basic cablevision, however, you must supply your own television set. You will need a cable to attach your television to the wall outlet, and these are available for you to use through the Residence Office.

Television sets, radios and stereo equipment are allowed in your room, providing there is no electrical overload. It is recommended that you use earphones, especially during quiet hours.

Please note that cablevision splitters and cable extensions to individual rooms, whether the cables run inside or outside the buildings are not permitted. The residence reserves the right to remove these items and to assess you for the cost of the removal.

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Your room is set up with a telephone jack and you may set up individual, private residential telephone service by contacting Telus directly at 1.888.811.2323.  The address for service is 3464 22nd Avenue. It is the responsibility of the resident to pay for the set up and monthly phone charges for this service.

Pay telephones for outgoing calls are also available for you to use in the student lounge areas.

In the event of an emergency, messages can be left at the residence office at 250.561.5848 ext 369. Please note that this is not a dedicated line and there may be a delay before the message is delivered to you.

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 Residence Life

Residence Advisors (RA) are available at the CNC residence to organize community events, offer peer counselling as requested, and help enforce the community standards and report any violations to the Residence Manager. The RAs will also organize educational, social, recreational and cultural programs and activities for you to take part in. These activities make residence life more interesting and enjoyable. Programs range from study skills, first aid, or activities like hikes, sports competitions, film nights and barbecues.

Residents are encouraged to participate in these programs to get involved and be a part of your community and to enhance your college experience. If you have any suggestions for activities, please let the RA or Residence manager know. You are also encouraged to help organize events or share a skill with your fellow residents.

Note: all activities planned for the residence are alcohol-free. This ensures that all participants can enjoy activities in comfort and safety.

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Guests are welcome at the Residence as long as you are available to host, and be responsible for their behavior. As the host, it is your responsibility to make sure your guest is also familiar with the Residence Community Standards.

Things to note:

A guest is not allowed to be in the common student areas unless you accompany them.

Guests must pay for parking if they park at the residence parking areas or on the CNC parking lot. (Sometimes free parking is available during the day at designated areas on the streets around the residence.)


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All parking at the college, including parking at the residence, is paid parking, every day, including holidays. You can purchase a parking pass at the IMPARK office located at the main campus at CNC. It is your responsibility to tell your guests that they must also pay for parking at the residence. For stays of only a few hours, there is a short - term parking ticket dispenser located at the parking lot located at the far side of the residence.

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There are bicycle racks underneath the stairway and at the front entrance to the CNC residence. By order of the Fire Department, bicycles, sports equipment (snow boards, kayaks, etc) must not be stored in hallways, lounges or in other areas which impede exit from buildings. Bicycles found in these areas will be impounded.

Kryptonite locks or chains are recommended for all bicycles. The RCMP also recommends that your bicycles be engraved with an ID number. The College cannot assume responsibility for theft or damage to bicycles. All bicycles should be stored in the storage rooms during the off-season, unless, of course, you are a year round rider.

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The purchase of contents insurance for your personal possessions is your responsibility. Any damage to your personal possessions is also your responsibility.  If you are concerned about damage, theft, of loss, it is recommended that you purchase a contents insurance package from an insurance agent either prior to your departure, or upon your arrival at the residence.

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Noise and Quiet Hours

The CNC Residence shares many common walls and spaces. Some reasonable living noise is to b expected. While absolute silence cannot be achieved, excessive noise is not permitted.

To ensure all residents have the right to study and sleep without unnecessary disruptions, quiet hours have been establishes. Quiet hours are defined as those times during which residents are prohibited from making any noise which may be heard in any room other than their own room.

Quiet Hours:

Sunday through Thursday: 11:00 p.m. to 8:00 a.m.

Friday and Saturday: 1:00 a.m. to 9:00 a.m.

Note: During exam periods, extended quiet hours may be in effect and posted on the bulletin boards. Residents who are not studying for exams are asked to take their activities off campus during this period.

Residents are expected to be considerate 24 hours a day,  days as week. It is the right of any resident to request termination of unreasonable noise, regardless of the time of day. Stereos blasting away mid-afternoon; high levels of bass from stereos, subwoofers or computers; or excessive screaming and yelling, all show a lack of consideration for others who may be studying or sleeping. In cases of a dispute, a member of the residence team will determine what is reasonable.

Beginning the Sunday morning one week before the start of final exams in December and April until the last exam is completed, courtesy quiet hours will be in effect. During this time, quiet hours will run from 9:00 p.m. to 8 a.m. on weekdays, and midnight to 9 a.m. on weekends. The expectation of quiet during these end of term hours will be held to a higher level than at other times.

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Safety and Security

Security services are provided by CNC 24 hours a day, every day.

Contact Information:

Telephone: 250.561-5827

House phone beside residence office: dial 200

Some pay phones on campus have a yellow S - press the yellow S button to reach Security.

Call 911 - RCMP/Fire/Ambulance for any situation that is extremely urgent, such as a physically violent fight, break and enter, etc. 


The Residence Advisor (RA) is also on shift to assist with general problems. 

If you feel unsafe walking to or from the residence at night, CNC Security can walk with you. However, they may not be able to respond immediately to your request. The RA on shift will also assist as much as possible during regular hours.


Some safety tips to keep in mind:

- close and lock your door and windows when you leave your room

- if you are leaving your room for even "just a moment" - lock your door. It does not take long for someone to enter and leave without being noticed.

- do not loan your room keys to anyone

- ensure that the residence office has an Emergency Contact form (and updates if changes take place) on file

- do not prop open your door at night, or when you are not in your room

- use the peephole on your door (or your window) to check the identify of any visitors before you open your door, especially in the evening. Report any suspicious persons the Residence Manager or RA

- insure your belongings (contents insurance) against theft

- do not leave your valuables (wallet, keys, cash, passport) in open view including on your window ledge.

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 CNC Residence 3330-22nd Avenue Prince George, BC V2N 1P8 Canada

Tel: 250.561.5849  1.800.371.8111 ex 5849   Fax: 250.561-5882   Email: