CNC Username and Password Help
CNCConnect Instruction (PDF)
What are the browser requirements for using CNC Connect?What is my ID (username)?What is my password?I forgot my password. How can I reset it?Why do I get a "Page Not Found" error when I try to access CNC Connect?What if my cncconnect password has been reset but I still can not get into cncconnect?I am having problems logging in, why?Why do I need a computer account?How do I apply for a computer account?How do I change my password on Windows XP?I can not logon to my CNCCONNECT account, what should do?I can not logon to my BLACKBOARD account, what should do?Why do I not get my network drives?
Q: What are the browser requirements for using CNC Connect?
A: For Windows users: Internet Explorer 7 and Java Runtime 1.5+
Q: What is my ID (username)?
A: Go to the CNCconnect page
www.cnc.bc.ca/cncconnect Click on "What's My User ID?" which is in the upper right hand corner.
On the "What's My User ID" screen type in your "Last Name" and your "Student Number" and click on submit. Your Username/User ID appears. The default passward for cncconnect is your birthdate in the format of
DDMmmYYYY(13Sep1985).
- Try using your username and birthday in the format DDMmmYYYY(13Sep1985) as the password.
- If it works (you log in), click “Change Password” and change your password. You will now have access to all CNC Systems with that username and password.
Q: I forgot my password. How can I reset it?
A: On the upper righthand corner of the CNC Connect webpage
www.cnc.bc.ca/cncconnect click on "What is my password?"
On the next page, click on "reset my password". A screen comes up asking for you to enter your
Last Name and your
7 digit student number leading with zeros, then click "submit". The next screen says "send my temporary password to this e-mail address". Click on the down arrow to see if it is your
CURRENT e-mail address. If it is, just click "submit" and your will receive your new temporary password within one hour. If there is no e-mail address listed there, OR it is the wrong e-mail address, you will have to go to the Admissions Department and have them reset our password, or email them at
cncconnect@cnc.bc.ca
Q: Why do I get a "Page Not Found" error when I try to access CNC Connect?
A:
www.cnc.bc.ca/cncconnect can be used to check your grades, search for classes, view your history and much more. It operates on port 3443, which can sometimes be blocked by some businesses. If you are having trouble accessing CNC Connect from your workplace try using your home computer, a public computer, or ask your Network Administrator to allow traffic on port 3443.
Q: What if my cncconnect password has been reset but I still can not get into cncconnect?
A: Some areas you can check are "clear cache" and check for "spyware" on your computer. Also check your "Internet Settings" as you might have inadvertently had your password saved on your computer and this will not allow any password changes to override this. To check your internet settings, go to the
Internet Settings page and follow the instructions there.
Q: I am having problems logging in, why?
A: Please see the Password page for all username and password related questions.
Q: Why do I need a computer account?
A: To access any computer at CNC, you will need a computer account.
Q: How do I apply for a computer account?
A: Your computer account is included in your Tuition fees. Wait a couple of days and then get your username and password as described on our
SSO page.
Q: How do I change my password on Windows XP?
Q: I can not logon to my CNCCONNECT account, what should I do?
A: If you are having problems logging on to CNCCONNECT please e-mail cncconnect@cnc.bc.ca or contact Admissions & Registration Department for help.
Q: I can not logon to my BLACKBOARD account, what should I do?
A: If you are having problems logging on to BLACKBOARD please
contact your instructor or e-mail
ilt@cnc.bc.ca and they will correct your problem.
Q: Why do I not get my network drives?
A: At the Windows Login Screen make sure the "Workstation Only" check box is NOT ticked.
