Information Technology Services
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Printing Help
Add A Printer PDF
Who do I contact for printer related issues? Where should I print high volume print jobs? Where can I find a printer? How do I add a printer so that I can send jobs to it? How do I add a printer with no label so that I can send jobs to it? Q: Who do I contact for printer related issues? A:
CNC IT Services provides all printing services to all campus locations. Please report any issues to helpdesk; 5812 or helpdesk@cnc.bc.ca .
Q: Where should I print high volume print jobs? A:
The College Store is where all high-volume print jobs should be sent for rendering.
Q: Where can I find a printer? A:
There are many printers throughout the college.
Q: Where can I find a printer? A:
To add a printer you will have to do the following:
- Click Start > Printers and Faxes
- This will open a window, double-click Add Printer
- Click Next when prompted with the Add Printer Wizard
- Choose "A network printer, or a printer attached to another computer"
Here is where you need to know some information
If you are in Prince George your print server name is draco
If you are in Burns Lake your print server name is hercules
If you are in Vanderhoof your print server name is phoenix
If you are in Ft. St. James, your print server name is lyra
If you are in Mackenzie your print server name is cygnus
If you are in Quesnel you print server name is crux
- If there is a label on the printer that you are trying to print to please write that name down, and have it available. For this example we will use a printer in Prince George with the name PRNP3-349-101BW
- Select "Connect to this Printer..."
- Type \\draco\prnp3-349-101BW
- You can then choose to add this printer as the default and also to print a test page.
If this is unsuccessful please call the helpdesk and report the problem.
Q: How do I add a printer with no label so that I can send jobs to it? A:
If the printer that you are trying to print to does not have a label, then you need to add your printer the following way:
- Click Start > Printers and Faxes
- This will open a window, double-click Add Printer
- Click Next when prompted with the Add Printer Wizard
- Choose "A network printer, or a printer attached to another computer"
- Choose "Find a printer in the directory"
- Click next
- Press find now
- This will generate a list of all printers in all campus locations
- You will need to ask someone nearby what the name of the printer is that you want to print to, if they don't know please call the helpdesk.
If you have any issues with printing or questions about the printing systems at CNC please call helpdesk and we will answer your questions.
