Syncronized Sign On
One Step
To syncronize your College related passwords change them all using CNC Connect.
Then all of the systems listed below will have the same username and password. If you do not have a CNC Connect account or if you're not sure what the password is then use the steps below to help yourself.
Further Information
As of June 20th, 2007 the College began syncronizing all account passwords with CNC Connect. To use any of the systems below you'll need to synchronize your passwords once using CNC Connect. You can allways change your password and you can change it as often as you'd like. I.T. Serverices recomends that you change your password every 90 days.
Systems syncronized:
- Log on to campus computers (Windows)
- Access Email (which becomes your Alumni email address for life)
- Access CNC Connect (Check your grades, history, etc...)
- Use our wireless networks
- Access Blackboard
- Access your U: drive from outside of the College
- Access CNC classified on eSwap
- Access the Employee Intranet (Employees only) which includes the intranet, easyR, Day Planner, Survey Builder, etc...
- Access the Content Management System to update web pages (Employees only)
Systems NOT syncronized:
- Colleague (Employees only)
- Informer (Employees only)
For more information on Computer Accounts at the College read up on them at the Library Information Sheets.
Questions
Users
I've never used CNC Connect before - what do I do?
I've used CNC Connect, what do I do again?
How do I get access to the Employee Intranet?
Frequently Asked Questions
- What's my user ID?
- What's my password?
- How do I login to CNC Connect?
- I'd like to change/syncronize my password - How do I do that?
- My password for Windows/Email/CNC Connect isn't working - How do I make it work?
- CNC Connect is giving me an error - What do I do?
- The password change isn't working - What do I do?
- I've reset my password but the changed password isn't showing up in my email - What do I do?
I've never used CNC Connect before - what do I do?
Alumni
If your looking for official transcripts you'll have to contact the Admissions department directly with this completed form. Otherwise if you'd like access to CNC Connect so you can help yourself then follow steps 1 through 5 for students below.
Employees
You will need to do the following once to set up SSO through CNC Connect.
- Reset your CNC Connect password. Follow the steps in the link to have your CNC Connect password reset. If your birthday worked, and your password reset was succesful then you're done! If you could not log in using your birthday, and had to have your password emailed to you, then continue with the steps below. Every employee now has a CNC Connect account whether they use CNC Connect or not.
- Log into your Email using your 7 digit Employee Number (found on your pay stub or ID card) as the password.
- Find the email from CNC Connect with your new CNC Connect password. It may take up to an hour to appear (but should appear right away)
- Log in to CNC Connect using your current user ID (the one you use to log into Windows) and the password that was sent to your email in step 3
- Change your password (which will synchronize all passwords - Windows, Email, CNC Connect, Blackboard, etc)
- You can now use this user ID and password to log into Windows, Email, CNC Connect, Blackboard, Employee Intranet, etc
Students
You will need to do the following once to set up SSO through CNC Connect. For students this will also syncronize all of your other accounts with the same password.
- Get your user ID from CNC Connect
- Get your password from CNC Connect
- Log in to CNC Connect using the password sent to your email account in step 2
- Change your password (which will synchronize all passwords - Windows, Email, CNC Connect, Blackboard, etc)
- You can now use this user ID and password to log into Windows, Email, CNC Connect, Blackboard, Wireless, etc
I've used CNC Connect before - what do I do again?
Alumni
Your steps are the same as the Students steps 1 through 3 below.
Employees
You will need to do the following once to set up SSO through CNC Connect.
- Log in to CNC Connect
- Change your password (which will synchronize all passwords - Windows, Webmail, CNC Connect, Blackboard, etc)
- You can now use this user ID and password to log into Windows, Webmail, CNC Connect, Blackboard, Employee Intranet, etc
Students
You will need to do the following once to set up SSO through CNC Connect.
- Log in to CNC Connect
- Change your password (which will synchronize all passwords - Windows, Email, CNC Connect, Blackboard, etc)
- You can now use this user ID and password to log into Windows, Email, CNC Connect, Blackboard, Wireless, etc
How do I get access to the Employee Intranet?
Access to the Intranet is restricted to College staff and the Board of Governance. If you are an employee and cannot gain access to Intranet page please contact I.T. Services by email or phone our local, it's 5812.
What's my user ID?
- If you have already accessed CNC systems (Windows, CNC Connect, Email, etc), your user ID is NOT changed, so there is no need to do the following, your user ID is the same it has always been.
- Open Internet Explorer and go to www.cnc.bc.ca/cncconnect
- Click the link "What's My User ID?" in the top right corner
- Give your last name and Student/Employee ID or SIN number and you will get your user ID
What's my password?
- Open Internet Explorer and go to www.cnc.bc.ca/cncconnect
- By default (if you're never used CNC Connect), your password is your birthday in the format of YYMMDD. Log in using that and then Change Your Password, and if it does not work follow the remaining steps below.
- Click the link "What's My Password?" in the top right corner.
- If this is NOT your first time using CNC Connect, and you previously entered a password hint, you can click the link "Show my password hint" and you will be given a hint.
- If the hint does not help, or you do not have a hint, click the "Reset my password link".
- Provide your last name and Student/Employee ID or SIN number.
- Select an email address to have your new password sent to. If no email addresses appear, or the ones that appear are not current, contact the Admissions department at cncconnect@cnc.bc.ca to register a new email address.
- An email will be sent within the next hour (it is usually sent right away).
- Log into whichever email account you had the password sent to and get the new password. Note that with Hotmail, etc the email may appear in your Junk folder.
- Log in to CNC Connect with this new password.
- Change your password.
How do I login to CNC Connect? I'd like to change/syncronize my password - How do I do that?
- Open Internet Explorer and go to www.cnc.bc.ca/cncconnect
- Click the link "Log in" in the top right corner
- Use your CNC Connect user ID and password
- After you have logged in, there will be a link at the top of the screen that says "Change Password" (see picture above). Click it and provide a new password (must be at least 7 characters and contain a number).
- NOTE: This will change your password for all of the above mentioned systems. The change may take up to an hour, but should occur right away
My password for Windows/Email/CNC Connect isn't working - How do I make it work?
- Change your password
- Wait 15 minutes
- If the system still does not work, contact helpdesk@cnc.bc.ca or phone local 812
CNC Connect is giving me an error - What do I do?
- Send an email to cncconnect@cnc.bc.ca with a descriptive summary of your problem
The password change isn't working - What do I do?
- Once you've changed your password in CNC Connect, the change may take up to a half hour to take effect in the regional campuses.
- If after a half an hour the change has not taken effect, please contact the helpdesk at helpdesk@cnc.bc.ca
I've reset my password but the changed password isn't showing up in my email - What do I do?
- The email from CNC Connect may take up to 20 minutes to arrive, so please be patient.
- It may also get redirected to your junk-mail folder if you're using Outlook, so check there as well. It will be an email from cncconnect@cnc.bc.ca and have the subject "CNC Connect Response".
- If after an hour you still have not received the password reset email, please contact the Admissions department at cncconnect@cnc.bc.ca
