Frequently Asked Questions
- How long do I have to complete a program if I'm a part-time student?
If you are a student in the Bookkeeping Certificate, you will generally complete the program requirements in two years but are given a maximum time frame of three years from the date of first entry.
If you are a student in the Medical Office Assistant Associate Certificate program, all courses must be completed no more than five years before the date of graduation.
For all other Continuing Education programs, please refer to the Education Council Policy of a maximum ten-year timeframe from the first date of entry to program completion.
- When do your calendars come out? Do I have to request one?
The Continuing Education Calendar is printed semi-annually and is distributed in early August and again in January. Continuing Education calendars are distributed citywide in our local papers but are usually available a few weeks prior to distribution.
If you are interested in receiving one prior to distribution, call us at (250) 561-5846. Downloads are available in many formats on this site. For a complete calendar, download click the calendar image on the home page or check the course pages for a convenient printable page of each individual course outline. You will need Acrobat Reader to view these documents.
- What are your office hours?
Many of our courses run during the evening or on weekends but our office hours are 8:00am to 4:00pm, Monday to Friday. The Office of the Registrar hours are Monday - Wednesday 9:00am - 4:00pm, Thursday 9:00am-6:00pm and Friday 9:30am - 4:00pm. During peak times of the year, Admissions will extend their office hours.
- Who do I talk to if I have questions about a course?
If you have questions about course dates, seat availability or supplies needed you should contact Continuing Education Registration at (250) 561-5801. If you are looking for more detailed information on a course or need a custom course developed for your training needs please contact email@example.com or call (250) 561-5846.
- Does my course require a textbook or other supplies?
If supplies or textbooks are required, you will be notified when you register for your program. Most textbooks required for programs are available at the college bookstore unless otherwise stated.
- The company/band/agency that I work for is paying for my course. How do I register?
One of our registration forms is specifically designed for a company/band/agency to sponsor an employee. Click here for a copy of our sponsorship form.
- What do I have to do to formally withdraw from a course? Do I get a refund?
A full refund will be given if a student withdraws from a course/program one or more days prior to the advertised course registration deadline date.
Non-attendance does not constitute formal withdrawal. Refunds will take approximately three to four weeks to process.
No refund of fees will be given if a student cancels on or after the advertised course registration deadline.
- What happens if the course I registered for is cancelled?
A minimum number of paid registrants is required to proceed with each course. We reserve the right to cancel any course due to insufficient enrollment. If we are running the course at a later date the student is offered the opportunity to enroll in the later offering; if they decline, they will be issued a refund. Refunds will take approximately three to four weeks to process.
- What happens if I know I'm going to miss a class?
If you are unable to attend a class, it is always best to inform the instructor at the earliest opportunity. The instructor can then determine the best course of action, whether it be to assign homework or reschedule some time in the case of an exam.
- My online course requires an invigilated exam(s). What is an invigilated exam and how do I write one?
An invigilated exam is an exam that is overseen by an impartial individual (called an invigilator or proctor) who monitors or supervises a student while he or she is taking an exam. The invigilator/proctor ensures the security and integrity of the exam process.
To write an invigilated exam, please follow the online Course Exam Invigilation Guidelines. If you have any questions regarding this process, please contact Continuing Education at (250) 561-5846.
- When do I get my course marks?
Often the instructor will distribute these at the end of class, or they will be available online via CNC Connect.
- What will I receive at the end of my program?
- Letters of Successful Completion may be granted for educational pursuits which have not been reviewed by Education Council. The minimum period of studies is 6 hours, and there is a formal evaluation of participants.
Awards of Participation may be granted for educational pursuits which have not been reviewed by Education Council. There is no minimum period of studies established, and there is no formal evaluation of participants.
Citations are official College qualifications awarded in recognition of the successful completion of studies which last between six hours and five months. Citations incorporate an evaluation of the participant and, where appropriate in partnership arrangements, identify the partner. Citations are granted only for those programs which have been approved by Education Council.
Certificates are official College qualifications awarded in recognition of the successful completion of studies which last between five months and one year. Certificates incorporate an evaluation of the participant and are only granted for programs which have been approved by the Education Council.